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applicant

Full-time Japanese Service Desk Expert

at J-K Network Services in Cebu

Company Profile:
One of the top and largest IT Company from Japan that offers a wide range of software products and services.

Position: Japanese Service Desk Expert
Industry: Japanese IT Company
Location: Cebu City
Salary: P 30,000 - P 90,000
Work Schedule: Shifting Schedule with 2 days off

Benefits:
Pioneering account in Cebu City
Competitive salary package
Career Advancement

Requirements:
Filipino in both Japanese and English (verbal & written)
JLPT N1-N3 passer
At least high school graduate
Preferably with CSR/TSR/IT work experience
Willing to work in Cebu

Responsibilities:
Provide service desk inquiries via email, chat and call
Handling the resulting incidents or Service Requests
Diagnose and resolve hardware and software problems
Responsible for initial assessment, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
Collecting information through a customer conversation, accessing support tools, and additional support staff.

Recruitment Process (can be 1-day Hiring):
1. Phone interview with Filipino HR
2. Japanese Language Assessment Test (oral and written)
3. Final Interview with Filipino and Japanese HR
4. Job Offer


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Published at 22-11-2019
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