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Full-time Korean Medical Helpdesk

at J-K Network Services in Taguig

Position: Korean Medical Helpdesk
Industry: Pharmaceutical company
Location: BGC, Taguig City
Salary: Negotiable
Work Schedule: Dayshift/Midshift | Weekends off

Benefits:
● Free shuttle services
● HMO and Life Insurance
● Sick leave, Vacation leave
● Dental Insurance
● Seminars and online resources about health related topic
● Fitness events
● Retirement Plans
● Recreation And Sports Activities

Requirements:
● Native Korean fluent in English currently in the Philippines
● Filipino who can speak Korean language
● Graduate of any Bachelor’s Degree related to medical - Nursing, Medical Transcriptionist, Healthcare etc.
●With experience in Customer complaints management is a must
● With experience working in clinical/medical environment or customer facing role is required
● Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

Responsibilities:
● Handle medical related inquiries and ensure to address in a professional manner
● Deliver first level support in providing resolution of customer complaints/inquiries
● Manage to keep all the complaints and inquiries documented and information are accurate
● Ensure to provide resolution to clients that is within the company’s standard procedures
● Participate in sharing new ideas and innovation to develop the areas of expertise of the company

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Published at 22-11-2019
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