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Full-time NOC Level 1

at Aspiree Inc. in Pasig

JOB SUMMARY
A Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. They will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, they will contact clients via phone and/or provide clear, written instructions and technical manuals.
CORE COMPETENCIES/QUALIFICATION
- Strong communication skills both written and verbal to interact confidently with clients
- Great analytical and problem-solving skills help in resolving the issue faster
- Strong troubleshooting, diagnosing skills to resolve technical issues
- Good knowledge of computer systems, mobiles, and other techs
- Strong customer focus and technical knowledge of the company products or services
JOB DESCRIPTION
- Install and configure the computer applications
- Monitor and maintain the computer networks
- Maintain good and smooth communication with customers through different channels like web, email, and phone
- Prioritizing and managing the workflow
- Troubleshooting, diagnosing, and resolving the issue
- Maintaining procedural documents and reports
- Clients installation/Service Request/POC/PM
- Ability to learn and work on changing technologies
- Respond to customer’s calls, emails and act accordingly regarding issues
- Establish and maintain good working relationship with customers and other professionals

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Published at 23-09-2019
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