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Full-time Technical Support Representative

at J-K Network Services in Taguig

Company Profile:
This company is one of the biggest and most stable organization in the world.

Position: Technical Support Representative
Industry: BPO
Location: Taguig City
Salary: P26, 000 + P25, 000 Signing Bonus
Schedule: shifting schedule

Job Responsibilities:
- Performs customer request/problem identification and follows defined procedures to resolve correctly.
- Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
- Maintaining high customer satisfaction ratings and service level agreements
- May complete and resolve non-call customer contact requests received by mail, web or email

Job Requirements:
- At least 6 months experience in: Customer Service Delivery/Customer Contact Services
- Bachelor’s degree graduate with 6 months BPO experience; Fit for Combo profile with at least 6mos BPO
- Technical troubleshooting experience preferably with Mac / Apple
- Excellent writing and communication skills
- Exceptional customer service experience (through multiple channels, ie phone, email, chat)
- Digital experience a plus
- Experience in email and chat support is a plus

For more inquiries you may contact our friendly recruiters and they will be very happy to assist you. Kindly look for Ms. Kendra:

Globe: 09164931663
Smart: 09293159901
Landline: (02) 245 2829

J-K Network Services offers a FREE CAREER CONSULTATION!
Fill up the form and talk to us!
https://docs.google.com/forms/d/17vj1Pa69dHIBcxpLVXvUuWK-NvYYIU2NifpvjImBSSc

WE WILL BE WAITING FOR YOUR APPLICATION! THANK YOU SO MUCH AND HAVE A GREAT DAY!

You can also refer your friends and relatives if they are interested

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Apply Now

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Published at 22-07-2019
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