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Full-time Korean Information Medical Service

at J-K Network Services (Metro Manila)

Company Profile: An American healthcare company that serves 150 countries globally to promote best healthcare across all ages and is present more than 100 years in the industry. It is one of the leaders in providing innovative healthcare solutions to make life easier.

Position: Korean Medical Helpdesk
Industry: Pharmaceutical company
Location: BGC, Taguig City
Salary: Highly Negotiable
Work Schedule: Dayshift/Midshift | Weekends off

Benefits:
Free shuttle services
HMO and Life Insurance
Sick leave, Vacation leave
Dental Insurance
Seminars and online resources about health related topic
Fitness events
Retirement Plans
Recreation And Sports Activities

Requirements:
Native Korean fluent in English currently in the Philippines
Filipino who can speak Korean language
Graduate of any Bachelor’s Degree related to medical - Nursing, Medical Transcriptionist, Healthcare etc.
With experience in Customer complaints management is a must
With experience working in clinical/medical environment or customer facing role is required
Computer Literate; proficient in MS Word, PowerPoint, Excel and Outlook

Responsibilities:
Handle medical related inquiries and ensure to address in a professional manner
Deliver first level support in providing resolution of customer complaints/inquiries
Manage to keep all the complaints and inquiries documented and information are accurate
Ensure to provide resolution to clients that is within the company’s standard procedures
Participate in sharing new ideas and innovation to develop the areas of expertise of the company

Recruitment Process:
Initial Interview with Filipino Recruitment Manager
Behavioral Interview
Final Interview with counterpart
Job Offer

Apply Now

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Published at 21-07-2019
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