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applicants

Full-time Bilingual French Customer Service Consultant

at J-K Network Services (Metro Manila)

Client Profile: It is a leading Digital Marketing Company that is responsible for innovative media and e-commerce platform for sourcing high-quality, well-packaged products, and delivering them to anyone, anywhere in the world.

Account Details: E-commerce platform
Position: Bilingual French Customer Service Consultant
Location: Ortigas, Pasig City
Industry: BPO Company
Salary: P 40,000 - 70,000

Benefits:
• HMO
• 13 Month Pay
• Vacation Leaves
• Sick Leave
• Performance Bonus
• Attendance Bonus
• Growth Opportunities and travel abroad
• Sales and other incentives
• Schedule: Shifting Schedule

Requirements:
• Local that can speak, read and write French
• Native French with permanent residency in the Philippines
• Knowledgeable in Microsoft
• Preferably Bachelor’s Degree Holder
• Customer Service Experience is a Big Advantage
• Willing to work in Pasig City
• Fresh Graduate form Language School are welcome to apply
• Can Start ASAP

Responsibilities:
• Responsible in handling customer inquiries via phone, email and social media platforms
• Managing Customer Service Database
• Build strong client relationship and improve customer experience
• De-escalating call while delivering difficult message to customers
• Process transactions and reply to inquiries about products and services
• Confirming orders that are made to avoid fraud
• Submission of necessary documents & reports

Recruitment Process:
• Resume Screening
• Assessment (Grammar, aptitude and typing test and letter exam answer it in both English and French)
• HR Interview
• Language Assessment
• Hiring Manager’s Interview
• Client Interview
• Job Offer

Apply Now

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Published at 27-05-2019
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