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applicant

Full-time Korean Team Leader

at J-K Network Services in Pampanga

Company Profile: An american technology and analytics enabled BPO Company that delivers end-to-end solutions for over 30 years. It is one of the world’s largest independent BPO companies with over 40,000 employees, offering customer engagement across industries from digital, healthcare, and financial services.

Position: Korean Team Leader
Industry: BPO
Location: Clark, Pampanga
Salary: P 70,000 - P 120,000
Schedule: Shifting

Benefits:
• Language Premium
• Relocation assistance
• Government Mandated Benefits
• Other competitive benefits
• Pioneer account

Requirements:
• Filipino fluent in Korean and English language
• Native Korean can speak conversational English
• Bachelor’s Degree of any course
• Team leader background is a strictly required
• BPO and customer service background is required
• Knowledgeable in managing computer applications

Responsibilities
• Developing, managing, mentoring the team members
• Building sustainable relationship with clients and team members by understanding their needs, resolving their issues and concerns and providing excellent customer service.
• Perform record keeping tasks
• Resolving conflicts and ability to handle and sort out escalations

Recruitment Process
• Language Validation (Skype)
• Initial interview with the Hiring Manager
• Second interview with the Hiring Manager
• Interview Assessment with the Filipino HR

Apply Now

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Published at 02-04-2019
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