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Full-time Korean Client Support Associate - P 100,000 Davao

at J-K Network Services (Metro Manila)

Position: Korean Client Support Associate
Industry: BPO Company
Salary: P 80,000 - P 100,000
Work Schedule: Shifting
Location: Davao City

Benefits:
• HMO
• Attendance Bonuses
• Performance Bonuses
• Government Mandated Benefits
• Visa Processing

Requirements:
•Native or Non- Native Korean
•Fluent in Korean and English
•Open to undergraduate, associate or Bachelor's degree
•Customer Service Background experience is a plus but not required
•Willing to work in Davao City

Responsibilities:
• Provide quality service across email, chat and calls
• Coordinate with other departments for the improvement of communication programs
• Maintain the customer account updated
• Ensure that all concerns are addressed and meet the customer’s satisfaction
• Handle inquiries of customers via email, chat, or phone
• Assist and solve customer inquiries in a group and carry out follow-ups to ensure that concerns are resolved to the customer’s satisfaction.
• Documenting and leveraging important customer information across departments and accounts use of outbound calls
• May coordinate and communicate with relevant departments by utilizing phone & specific communication programs.

Recruitment Process:
•Initial interview
•Korean Language Proficiency Assessment
•Final Interview with the hiring manager

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Published at 28-03-2019
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