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Full-time Taguig City

at J-K Network Services (Metro Manila)


Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and visible to 90 countries globally.

Position: Korean Quality Assurance Analyst
Industry: IT/BPO Company
Salary: P 40,000 - P 80,000
Location: BGC, Taguig
Work Schedule: Shifting (2 days off)

BENEFITS:
• HMO
• Allowances
• 13th month pay
• VISA Processing
• Leave Credits
• Government Mandated Benefits

Responsibilities:
• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met by the CS agents
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members

Recruitment Process:
• Initial - Phone interview
• Written Assessment
• Spoken Language Assessment
• Final Interview with Quality Manager
• Job Offer

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Published at 30-10-2019
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