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Full-time Japanese Booking Specialist

at J-K Network Services in Mandaluyong

Company Profile:
A BPO Company that provided services in many industries such as Healthcare, Insurances, Travel, Communications, Financial Services and many more.

Position: Japanese Booking Specialist
Industry: BPO
Account: Travel Search Application
Salary: P 66,500-P100,000
Schedule: Shifting schedule with 2 days off
Location: EDSA-Mandaluyong

Benefits:
• Additional Allowances
• Language Premium - depending on the Japanese proficiency level
• Performance Incentives
• Life Insurance
• HMO worth P250,000 coverage
• Sick leaves/vacation leaves added every month
• Quarterly Recognition

Requirements:
• Filipino fluent in Japanese (speaking, listening, and writing) and at least conversational in English
• Preferably Half-Japanese or Filipino who grew up or studied in Japan
• Fluent in oral and written Keigo and Kanji
• JLPT N1-N3 passer/level (Certificate not required)
• At least high school graduate
• Open for no CSR experience or Fresh graduate as long as with extensive Japanese culture
• With BPO or CSR experience using Japanese language is a big advantage but not required

Responsibilities:
• Assist customers’ inquiries or concerns regarding their online bookings and payments through phone call, chat, and email
• Assist in booking or rebooking hotels or flights accommodations, and also for canceling booked flights/accommodations
• Respond in delayed or canceled booked flights or hotel reservation or accommodation
• May assist in suggesting available hotels or flights or accommodation whether for travels or business trips
• 70% Japanese, 30% English and 75% phone call, 25% email

Recruitment Process
1. Phone Interview in English
2. English Online Assessment consists of:
• Spelling
• Data Entry
• Customer Service Scenarios
• Typing test
3. English reading and writing comprehension exam
4. Japanese Translation Test
5. Operations interview in English and Japanese
6. Japanese Berlitz Assessment (if passed 1-4 steps of recruitment process)
7. Job Offer

How to Apply:
For Interested candidates, please contact us through this numbers;
Mobile numbers:
Globe: 09369734028
Sun : 09225184461
Landline: (02) 8245 2829
Skype: live: jknetworkjobs
Viber: + 639369734028
LINE ID: j-k_jpteam
Look for Ms. Erin

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Published at 14-10-2019
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