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Full-time Support & Development Engineer

at Aspiree Inc. (Metro Manila)

Job Summary:
The Support Engineer is one of the crucial roles in providing good customer experience by properly handling technical-related issues, incidents and service requests.

Specific duties and responsibilities:

● Applies advanced technical expertise using standard operating and diagnostic procedures to resolve issues.
● Performs issue investigation and fixes.
● Analyzes and resolves incident reports.
● Performs service requests.
● Explores new tools and technologies and develops new ones.
● Replicates customer reported issues to provide validation of defects to engineering for repeat issues.
● Participates in product testing to assist in the new product release process.
● Reviews, validates, and creates internal and external documents for internal dissemination.
● Analyzes customer calls and cases to identify problems in the field and assess core areas for improvement. Prioritizes these changes to support the reduction of identified issues.
● Creates knowledge base articles and implements the plan to address common and recurring issues.
● Track and maintain reports on issues and cases for specific products.

Qualifications:
● 3+ years of software development using Java
● Experienced in Java EE technologies and Spring frameworks
● Knowledgeable in DB related technologies such as SQL DDL statements, SQL DML queries, Triggers, Stored Procedure, Replication, etc.
● Knowledgeable in web related technologies such as HTML, javascript, css, scss
● Bachelor's degree in computer science, computer engineering, math or equivalent technical discipline or equivalent technical experience.
● Knowledgeable in SDLC methodologies such as Waterfall and Agile
● Good written and verbal communication
● Good analytical and problem solving skills
● Knowledgeable in basic accounting concepts
● Customer service skills
● Familiar with Windows and Unix scripting

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Published at 08-08-2019
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