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Full-time CRM/TSR/SERVICE DESK- Laguna

at Emerio Philippines Inc. in Calamba - Laguna

Qualifications:
Candidate must possess at least a Bachelor's/College Degree of Computer Science/ Information Technology, Engineering(Computer/Telecommunication) or equivalent
Has at least 2 years of working experience
Required Skills: Technical Support, Service Desk, Salesforce
Preferably employee specialized in IT/Computer – Software or equivalent
Willing to work in shifting schedule
Can start ASAP

Key Accountabilities and Functions of CRM
•Manage CRM Case queue which involves triaging and routing of cases to designated channel/group for proper handling. Work on Tier 1 cases until resolution within a defined SLA (Service Level Agreement).
•Work with clients and CRM team in the User Acceptance Testing for validation of solutions and workarounds to resolve client issues or request.
•Participate in product and knowledge trainings, and realignment meetings to enhance and further develop technical skills needed to maintain an understanding and expertise in the functionalities of Salesforce and how it is used within the organization.
•Monitor CRM case queue which includes assignment of cases to individual team members and making sure that cases are distributed equally among the team.
•Performs additional task as assigned by CRM Operations Support manager and/or as business requires

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Published at 12-04-2019
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