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Full-time Food and Beverage Service Operation Manager

at L' Fisher Hotel in Bacolod

Education level college graduate
Communication skills proficient in verbal and written English
Soft skills solid customer service, speaking, problem-solving, leadership, organizational and managerial skills;
proven track record in leading a team; with strong analytical, communication, and inter-personal skills;
critical-thinking and reasoning abilities; ability to meet deadlines and multitask;
administrative and communication skills, such as those associated with giving orders and providing direction to the service staff;
mentally alert, attentive to details, has good/sound judgment
Technical skills computer literate;
knowledgeable with recipe and menu database software, inventory management software, point of sale (POS) software and computerized cash register systems
Experience with at least 5 years experience in Food & Beverage management, handling a managerial position focused mainly in service excellence and revenue generation

- Inspects dining room associates to ensure they are in proper and clean uniforms at all times
- Receives and handles complaints concerning food and beverage of service
- Serves as liaison between dining room and kitchen staffs.
- Assure that all side work is accomplished and all cleaning of equipment and storage areas are completed according to schedule.
- Direct pre-meal meeting with dining room personnel
- Relays information and policy changes and brief staff
- Assures the correct appearance, cleanliness and proper set up of the dining room
- Check the maintenance of all equipment in the dining room and reports deficiencies
- Produces sales analysis reports from POS system or IFCA.
- Assists in inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper shakers and sugar caddies.
- Maintains a warm and friendly demeanor at all times
- Assists in monitoring and controlling Food and Beverage expenses and payroll
- Approached all encounters with guests and associates in an attentive, friendly, courteous and service oriented manner
- Maintain regular attendance in compliance with the hotel standards as required by cheduling, which will vary according to the needs of the hotel.
- Plans room set up based upon anticipated guest counts and client’s needs.
- Take reservations and checks table reservation schedules
- Assists with on-going training of all F&B associates
- Maintain knowledge and understanding of each service and see that services are continually executed at the expected level and updated
- Review and performs duties of all F&B outlets to ensure procedures and quality standards are met.
- Assists with coaching, counseling and conduct performance appraisals for associates.
- Attend meetings as required by management
- Perform other duties as required by management

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Published at 08-01-2019
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