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Full-time TL for Technical Account

at Callmax Solutions Inc in Imus

"Responsibilities:
● Network and application troubleshooting—gather logs and troubleshoot hardware and
software issues (DHCP, Firewall, NAT, Port Forwarding, Managed Switches)
● Identifying and diagnosing issues remotely (via phone, email, helpdesk, etc.)
● Document support process and suggested solutions
● Manage and setup clients’ PBX system
● Understand client’s needs and resolve issues
● Update accounts’ services and charges

Qualifications:
● At least 2 years of technical support experience
● Advanced phone skills
● Creative and analytical thinker and problem solver
● Customer service oriented and the ability to maintain a positive attitude
● Detail-oriented
● Ability to learn quickly
● Disciplined and motivated
● Punctual and responsible is a must
● VoIP experience is a plus
● Excellent written, verbal, and communication skills
● Interpersonal/people skills and excellent listening skills
● Good computer skills and tech-savvy
● Strong organizational and time-management skills
● Attention to detail
● Team player
● Relevant experience is a plus
HR: 09956546607 / 09102142972
"

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Published at 28-12-2018
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