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Full-time Front Office Supervisor

at L' Fisher Hotel in Bacolod

Education: Graduate of a 4 year College course
Communication Skills: proficient in verbal and written English
Soft Skills: excellent customer service, leadership and management skills;
critical-thinking and reasoning abilities;
ability to meet deadlines and multitask;
need to have excellent interpersonal and organizational skills and
administrative and communication skills
Capable of leading and motivating a team
Technical Skills: computer literate
Experience: With at least 3 years of experience in supervisory position in Customer Service or in Tourism industry
Personality: With pleasing personality and good moral character

Job Duties:

- Handle all future reservations ( in the absence of the reservations clerk), matching the needs of the guests with those of the hotel
- Process all transmissions of reservations, changes and cancellations
- Understand the hotel’s policy on guaranteed, no show and confirmed reservations.
- Answer all phone call promptly and in courteous manner.
- Secure all required information to ensure that the guest has a pleasant say
- Be aware at all time of the room status and rates of all hotel promotional package rates.
- Process rooming lists for travel agency, conventions, conference and indicate special request for billing instructions.
- Prepare welcome letters and FO staff schedule of three (3) towers.
- Prepare progress billing of group bookings.
- Understand the hotel’s reservations cancellation procedure.
- Follow the designated procedures in handling VIPs.
- Must be aware on how to handle all types of reservations such as guaranteed reservations, non- guaranteed, confirmed, advance deposit, travel agents (prepaid) corporate, individual and etc.
- Prepare memos such as request for payment, refund, incentives and etc.
- Ensure that all VIP’s and concierge level guests are pre-registered.
- Monitor daily inventory and determine room availability.
- Answer all incoming emails and letters that required by the clients.
- Preventing common reservations problems and complaints
- Train, cross train and retrain (when necessary) all front desk personnel.
- Relieve post of desk clerk and cashier in their absence.
- Be knowledgeable about all subordinate employees whenever necessary
- Keep overtime hours to a minimum
- Supervise workload during shifts.
- Must be able to update hotel guest history.
- Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled quickly, efficiently and courteously
- Work with in the hotel budget (Monitor expenses), Practice aggressive selling techniques. Maintain continues control of the room rack to ensure maximum revenue
- Ensure that all desk areas are neat and clean and that endorsement logbook is accurate.
- Ensures that all keys are balance or complete and the end of the shift
- Prepare daily, monthly and yearly reports required by the management
- Act as officer in charge of the department in the absence of the F.O Manager
- Assist F.O. Manager in conduction monthly meetings
- To achieve F.O goals of profitability, efficiency and guest satisfaction

Apply Now

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Published at 29-10-2018
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