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Full-time German Customer Service Representative

at Open Access BPO in Makati

The account is a digital health startup based in Zurich, Switzerland and San Francisco, California. We believe that women deserve a more modern method of tracking
their cycles and their health at every phase of life. They deserve accurate, reliable data about
their fertility, about pregnancy, and how their cycle fits into the bigger picture of their health,
delivered in a way that’s convenient and non-invasive.

What We Do:
• Make a difference in the lives of our users
• Efficiently and effectively communicate with users who contact us via our designated
support channels
• Accurately identify, analyze, and resolve both technical and non-technical issues in a timely manner
• Escalate more complex problems to appropriate internal resources
• Write and maintain documentation for Ava`s internal and external knowledge bases.
• Learn. Constantly adding new capabilities and improving the way our product
• Represent the voice of the customer internally and the voice of the company externally
• Build and maintain our internal systems and procedures
• Improve our products and services by providing insightful feedback

Core Requirements:
• Participate in daily scrums, weekly planning, and company-wide meetings.
• Show empathy, relate to our customers and provide excellent service.
• Native or business fluent English and language expertise (German / French / Spanish/Traditional Mandarin)
• Experience working in multi-channel support organization.
• Solid technical understanding and ability to solve technical problems.
• Previous experience preferred: Health Sciences, Healthcare, Caregiving, Medicine, Natural
• Sciences or similar is an advantage.

Salary: 70-85K package

***We also have openings: – French Customer Service (70K) – Spanish Customer Service (65K) – Traditional Mandarin customer Service (80K)

- One-year contract – Health card 2 weeks after hired – 20 leave credits – 13th mo pay

Interested applicants may submit their resumes to: [email protected]
Visit to learn more about OAMPI

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Published at 05-07-2018
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