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applicant

Full-time German Team Leader

at J-K Network Services in Taguig

Position: German Team Leader
Location: Taguig City
Industry: BPO
Salary: P100,000 - P110,000
Language: English, German

Responsibilities:
• Manage and supervise a team of German agents performing customer support to customers/clients
• Monitoring representatives’ output in line with proper procedures and policies
• Ensure quality service and performance of the team
• Make sure team members are encouraged and trained through coaching and guidance
• Manage and evaluate team performance
• Handle escalated and reported issues and complains of the customer
• Perform other tasks assigned

Requirements:
• Preferably native speakers or with C1/C2 Certification
• Open to shifting schedule
• Must have a Bachelor's Degree in any field
• Experience working as a Customer Support Representative is an advantage but not required.
• Willing to work in Taguig City

Apply Now

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Published at 19-06-2017
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